Eldercare

SeniorSays

26 August 2025

SeniorSays streamlines senior outreach by auto-filling forms through conversation transcripts, turning emotional insights into actionable data for better, faster care — without adding extra steps.

The Problem

Fei Yue Community Services’ outreach efforts are limited by manual and limited note-taking processes. Senior volunteer are the major groups typically supporting these outreaches but they often record visit outcomes on paper or rely on memory, with no standardised way to log emotional cues or track engagement history while staff lack the tools to easily visualise this data, making it difficult to spot patterns or prioritise follow-ups.

The lack of an intuitive digital system means valuable insights are often lost, continuity of care is disrupted, and both volunteers and staff spend excessive time digitising and managing records reducing efficiency and impact on the ground.

Our Solution

SeniorSays streamlines the entire outreach workflow: from visit to follow-up, ensuring continuity of care and making it easier for staff to visualise and act on what matters.

The tool supports various manual forms used by different centres, accommodating staff-designed questionnaires that are often critical for backend assessment. By transcribing conversations, these forms are auto-filled, reducing the burden on volunteers and making it easier to ask the right questions naturally during visits.

Emotional observations and contextual insights are tagged and transformed into actionable data, helping staff spot red flags and build a clearer picture of each senior’s well-being.

All data is automatically collated into a private, organisation-specific dashboard, enabling staff to track engagement, spot patterns, and respond quickly to seniors who need more support, without crossing interagency data boundaries.

Core Workflow: Record → Transcribe → Summarise → Auto-Fill Forms → Insights

Key Features:

Speech-to-Text: Capture spoken notes and convert them instantly
Auto-Fill Forms: Transcribed notes feed directly into structured templates like forms
Image-to-Text: Scan handwritten notes and digitise them effortlessly
Add Supporting Photos: Enrich visit documentation with relevant visuals
Language Translation: Start in English, scalable to other languages as needed
Visit Recaps: Revisit and search past notes easily for better follow-up
Auto-Tagging: Smartly categorises notes (e.g. “needs groceries,” “emotional distress”)
Data Visualisation for Staff: Turns raw notes into readable insights and trends. Surfaces recurring patterns, missed flags, and action cues

Our Journey

One of the main challenges our team has faced is engaging and onboarding community partners who are willing to pilot the product. We have made tangible progress with Fei Yue Community Services and are in conversations with Nee Soon South and Sembawang Central, while also exploring collaborations outside of the social service sector, such as with the National Healthcare Group’s support groups, who see potential in applying SeniorSays for befriending outreach programmes.

Impact

Internal testing has demonstrated a transcription accuracy rate of 98.5%, providing strong assurance that conversations can be captured reliably and converted into meaningful, structured insights.

Beyond English, the system now supports major mother tongue languages including Chinese, Malay, and Tamil, ensuring inclusivity across Singapore’s diverse senior population. With this foundation, SeniorSays is positioned as a scalable solution that not only bridges communication gaps but also reduces administrative workload and enhances continuity of care.

Pilot Findings & Feedback

We’re happy to share that our pilot testing has received very positive feedback. The system successfully captured and transcribed live conversations, showing that its core features work well. Participants also found the app simple and easy to use.

One noted “This app is easy to use. It is good that we are moving towards technology as we would need these tools in the future.”

Our pilot at Sembawang Community Club was also well-received, with staff highlighting how the solution can help track volunteers’ engagement notes more efficiently and reduce delays in documentation.

As the Constituency Director of Sembawang Central CC, Ms Edlyn Chua, shared: “Every senior’s story matters: when we listen with care and transcribe their voice, we build a community rooted in trust.”

At the same time, we received useful suggestions for improvement, particularly in handling local terms and Chinese-to-English transcriptions. We are actively working on these enhancements to improve accuracy. Moving forward, we aim to refine the platform further so it can both support reliable transcription and help strengthen outreach and care for seniors.

Roadmap

Looking ahead, our priority will be to develop a comprehensive staff-facing dashboard that not only visualises trends but also captures emotional patterns and flags potential risks early, enabling timely intervention.

In parallel, we plan to extend language capabilities to include common dialects such as Hokkien, Cantonese, and Teochew, ensuring greater inclusivity for seniors who are less comfortable communicating in English or Mandarin.

We will also explore opportunities to broaden our partnerships, engaging not only social service organisations but also other sectors involved in senior outreach.

Beyond house visits, we are considering piloting SeniorSays in settings such as befriending programmes, hospital support groups, and community centre check-ins, with the intention of exploring its potential as a versatile and scalable approach to strengthening outreach and care across different contexts.

Try our product here: https://seniorsays.sg/

For more details, email us: thekindtribe@seniorsays.sg